Refund and Return Policy for Al Hadi Stores
Effective Date: 25-11-2024
At Al Hadi Stores, we are committed to ensuring customer satisfaction. Our Refund and Return Policy is designed to provide a clear understanding of how we handle issues related to product returns and refunds.
1. Eligibility for Return and Refund
You may request a return or refund under the following conditions:
- The product delivered to you is damaged or defective.
- Requests must be made within 7 days of delivery.
- The product must be unused and in its original packaging.
Note: Returns and refunds are not applicable for products damaged due to misuse or handling after delivery.
2. Return Process
- Initiate a Request: Contact our support team at [Insert Email Address] or [Insert Phone Number] within 7 days of delivery. Provide your order details and photos of the damaged product as proof.
- Verification: Our team will review your request and notify you of approval or rejection.
- Return Shipping: If approved, you will be guided on how to return the product. Shipping costs for returning damaged products will be borne by Al Hadi Stores.
3. Refund Process
- If your return request is approved, we will process your refund within 7 business days of receiving the returned product.
- Refunds will be credited to the original payment method used during the purchase.
- Depending on your bank or payment provider, the refund may take an additional 3-7 business days to reflect in your account.
4. Non-Returnable Items
Certain items may not be eligible for return or refund. These include:
- Perishable goods (e.g., food items).
- Customized or personalized products.
- Items explicitly marked as “non-returnable” at the time of purchase.
5. General Guidelines
- Please ensure the product is properly packed to avoid further damage during return shipping.
- Refunds are applicable only for damaged or defective items reported within the specified time frame.
For any further assistance or clarification, feel free to reach out to our customer service team. We are here to help you!
Thank you for choosing Al Hadi Stores!