Privacy Policy for Al Hadi Stores

Effective Date:  25-11-2024

Thank you for visiting Al Hadi Stores. Protecting your personal information is our top priority. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

  • Personal Information: Name, email address, phone number, shipping address, and payment details provided during the checkout process.
  • Non-Personal Information: IP address, browser type, and website usage details collected through cookies to enhance user experience.

2. How We Use Your Information

We use your data to:

  • Process orders and facilitate payments.
  • Deliver products and communicate updates.
  • Improve our website and customer service.
  • Send promotional offers (with your consent).

3. Data Sharing

Your information will not be sold or shared with third parties, except:

  • With trusted partners essential for payment processing and order fulfillment.
  • When required by law or for fraud prevention.

4. Data Security

We implement robust security measures to protect your data. However, no method of online transmission is completely secure, and we encourage you to take precautions.

5. Cookies

We use cookies to improve website functionality and offer personalized experiences. You can disable cookies through your browser settings, but this may affect website functionality.

6. Your Rights

You can:

  • Access or update your personal data.
  • Request the deletion of your data, subject to legal and transactional obligations.
  • Opt out of marketing communications by clicking “unsubscribe” in our emails.

7. Refund Policy

We strive to deliver quality products. If you receive a damaged product, you may request a refund:

  • Eligibility: Refunds apply only to products reported as damaged within 7 days of delivery.
  • Process: Contact our support team at [Insert Email or Phone Number] with proof of damage (e.g., photos).
  • Resolution: Refunds will be processed within 7-10 business days after approval and credited to the original payment method.

Please note: Refunds are not applicable for any reason other than damage during delivery.

8. Changes to This Policy

We may update this policy periodically. Changes will be effective from the date of posting. Please review it regularly.

9. Contact Us

For any queries about this Privacy Policy or Refund Policy, please contact us 

By using our website, you agree to this Privacy Policy and Refund Policy. Thank you for choosing Al Hadi Stores!